Refund Policy

At SkyRummy, we strive to provide a seamless gaming experience. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

Refund Eligibility

Refunds are applicable under the following circumstances:

• Technical Issues: If you experience technical difficulties that prevent you from playing or accessing your account, you may be eligible for a refund.
• Duplicate Transactions: If you have been charged multiple times for a single transaction, you can request a refund for the duplicate charge.
• Account Closure: If you choose to close your account and have a remaining balance, you may request a refund of your balance.

Non-Refundable Transactions

The following transactions are non-refundable:

• Deposits made into your gaming account.
• Funds used for gameplay or entry fees for tournaments.
• Promotional bonuses and offers that have already been claimed.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@skyrummy.co.in.
2. Provide your account details and a description of the reason for the refund request.
3. Submit any relevant documentation or evidence to support your claim.

Processing Time

All refund requests will be reviewed within 5-7 business days. If your request is approved, the refund will be processed back to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to our support team at support@skyrummy.co.in.

Thank you for choosing SkyRummy. We appreciate your understanding and cooperation!